Careers at WEBTOON
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WEBTOON is the #1 digital comics app, averaging more than 72 million monthly active users, with north of 10 million daily readers – more people read web comics on our platform in one day than watch most television shows.

We're currently growing our team at our Los Angeles headquarters at Wilshire Courtyard on Miracle Mile, across from LACMA and SAG/AFTRA in the heart of the LA entertainment industry.


 

 
 
 
 
 

Trust & Safety Operations Manager

Department: Legal
Location: Los Angeles, CA

The Trust & Safety Operations Manager will manage day-to-day operations of our moderation and creator support efforts for our user-generated content platform. You must be detail-oriented, visual, and self-motivated. 

 

RESPONSIBILITIES 

  • Manage external moderation vendors (budgeting, planning, hiring, resource allocation, invoicing, quality assurance)
  • Act as an escalation point for safety investigation reports and appeals of potential violations of our policies
  • Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content
  • Prepare weekly and monthly reports of our moderation efforts - must be proficient with Excel formulas and SQL 
  • Formulate new content guidelines and safety procedures in collaboration with CANVAS and Brand Safety teams
  • Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
  • Keep up-to-date on current events and assist with policy research and analysis

 

REQUIREMENTS

  • Education: B.A./B.S. in Communications, Media Studies, Journalism, Economics, Business, or related fields
  • 3-5 years experience in trust and safety or related fields (must have experience in UGC moderation and managing external moderation partners)
  • Experience working with moderation vendors, contractors, and BPOs
  • Strong proficiency with technology: Experience using Zendesk or other helpdesk software, SharePoint, MS Office, etc 
  • Proficiency in Excel and/or SQL, and experience preparing reports
  • Ability to understand and analyze complex cases
  • Culturally aware of trends and pop culture in United States
  • Self-starter and ahead of the game
  • Technically savvy and able to quickly learn new systems
  • Interested in content policy, compliance, and/or internet governance
  • Must have experience working with multicultural company
  • Multilingual in Spanish, French, or German highly preferred

 

 
 
 
 
 

 

 
 
 
 
 

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